ELECTRONIC-FUNDS TRANSFER AND THE FINANCIAL PERFORMANCE OF POST BANK UGANDA LIMITED.

Abstract

The study examined the relationship between e-funds transfer and the financial performance of commercial
banks in Uganda with Post Bank Uganda Limited as a case study. A case study research design was used.
The study predominantly employed a quantitative approach but also used a qualitative approach. The study
population consisted of 74 participants. A sample size of 64 respondents was selected using simple and
purposive sampling techniques. Quantitative data analysis mainly consisted of descriptive statistics (means
and standard deviations) and inferential statistics (Spearman correlation, coefficient of determination and
regression). Content analysis was used to analyze qualitative data. Findings revealed that E-funds transfer
banking had a positive influence (68.6%) on financial performance.Thus, it was recommended that for
purposes of promoting e-funds towards finance performance, trust building among the customers should be
a major concern for PBUL while improving the usefulness of electronic banking. In courtesy to achieve
more with telephone banking on financial performance.