NETWORK INFRASTRUCTURE, SECURITY, SERVICE QUALITY AND ORGANISATIONAL PERFORMANCE: A CASE OF iWayAfrica.

Abstract

This research investigated the relationship between Network Infrastructure and
Organizational Performance in iWay Africa. It further aimed at establishing 
the influence of Network Infrastructure, Service Quality on Organizational
Performance; and the effect of Network Infrastructure, Security, and Service
Quality on Organizational Performance; as well as determining the factor
structure ofNetwork Infrastructure, Security, Service Quality and Organizational
Performance. To achieve this, a descriptive exploratory research design was
employed and a number of data collection and analysis methods were used. A
number of findings came out of this study. This research has established that
Network Infrastructure is a significant factor when assessing or measuring
the performance of iWayAfrica. And it is positively related to Organizational
Performance. This research further established that Network Infrastructure,
Service Quality are significant factors for determining performance of
iWay Africa and the study established and confirmed that Network Infrastructure,
Security, Service Quality are significant factors for determining performance of
iWay Africa. As hypothesized in the conceptual model Network Infrastructure is
measured by hardware, software and connectivity; Network Security is measured
by integrity, authenticity, confidentiality and non-repudiation; service quality
is measured by assurance, empathy, reliability, responsiveness and tangibles
while organizational performance is measured by accounting returns, liquidity,
growth, stock market performance and profitability.